Return Policy
Refunds & Returns Policy
At Elanare, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.
1. Returns Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. However, due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please make sure to thoroughly inspect your order upon arrival before opening any sealed packaging. Products that have a money back guarantee are exempted of this use.
2. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.
3. Incorrect Orders: If you receive an incorrect item in your order, please notify us within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.
4. Money-back guarantee: We're so confident Elanare will transform your hair that we offer a full 120-day money back guarantee - that's 4 months to experience the thicker, fuller hair you deserve. Simply email us at elanare.info@gmail.com within 120 days of purchase with your order number for a complete refund (minus shipping costs). We understand mature hair needs time to repair decades of stress damage, which is why we give you the longest guarantee in the industry. The only requirement is that you use the product consistently for at least 90 days, because real hair transformation takes time - and we want you to experience every stage of your journey completely risk-free.
5. Refunds Processing: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7 days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer.
6. How to Initiate a Return: If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team on our "Contact Us" page. Our representatives will guide you through the return process and provide further assistance.
7. Packaging Your Return: When returning an eligible item, please ensure it is securely packaged to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.
8. Exchanges: As we do not accept returns for opened items due to sanitary reasons, we cannot process exchanges for such products. If you received a damaged, defective, or incorrect item, please follow the instructions under sections 2 and 3 for resolution.
At Elanare, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!
Elanare Team